I have used these folks several times-once for a toilet problem, once to install a new water heater and once to fix a leak under a sink in master bath. Each time the experience has been great. The office staff is friendly and efficient. The technicians are on time, friendly, neat about their work and the prices are always fair. They charge by the job and don't load in a separate service call fee, though I'm sure that is built into their pricing. I wouldn't hesitate to use them again.- S. M. Water Heater Installation